1. Send Your Enquiry With the Right Details
Start by using the enquiry form on our contact page and tell us what you need. The more detail you include, the faster we can guide you on pricing, lead time and the best branding method for your garments or promotional items.
Please include the item type, quantity, sizes, colours, logo artwork if available, and whether the order is for staff, a school, an event or resale. If you are ordering for a site in Mbombela, White River, Hazyview, Malelane, Barberton, Kabokweni or Ngodwana, mention where the goods will be used so we can advise on fabric choices that handle daily wear, dust and the Lowveld heat.
- Garment type or gift item
- Estimated quantity and size run
- Logo file or existing artwork
- Brand colours and placement requirements
- Delivery or collection area
2. We Review Artwork, Branding Method and Costs
Once your enquiry reaches us, we check the artwork and match it to the right process. Some jobs are best suited to embroidery, others work better with screen printing or sublimation. Cap branding, bag branding and name personalisation each need their own setup, so we make sure the method suits the item before anything is approved.
If the logo is not ready for production, our digitising specialist converts it into a stitch file for embroidery or prepares the artwork for print. This step matters because thread count, size and stitch direction affect the final finish, especially on textured fabric, caps and workwear that gets washed often.
- Artwork checked for clarity and size
- Branding method confirmed
- Quotation prepared for your approval
- Any setup costs or special handling explained upfront
3. Approve the Mock-Up Before Production Starts
Before we go ahead, we send a mock-up or layout for approval. This shows logo placement, garment colour, sizing, and any name or department details. It helps avoid mistakes and keeps the order aligned with your school, company or event requirements.
If changes are needed, we adjust the artwork and resend it for confirmation. For bulk orders, especially where there are multiple sizes or names, this step helps prevent sorting errors later on. We do not move into production until the layout and order details have been signed off by the client.
- Check spelling, logo position and colours
- Confirm sizes, quantities and names
- Approve the final layout in writing
- Ask for any last corrections before the job starts
4. Production Is Scheduled and Materials Are Prepared
After approval, your order enters production planning. Materials are checked, thread and print colours are matched, and garments or items are grouped by size and branding type. Orders are then scheduled in the right sequence so embroidery, printing and packing move through the workroom without delays.
Because we handle corporate wear, school wear, caps, bags and gifts under one roof, some orders need more than one process. For example, a jacket may need embroidery while a T-shirt run goes to print, and each part is managed separately before it is packed together. Load-shedding can affect production timing, so we plan around power interruptions and keep clients updated where needed.
- Materials and artwork prepared for the job
- Thread, ink and print settings checked
- Job scheduled by production type
- Special instructions followed for names, sizes or departments
5. Quality Checks Happen During and After Production
Every order goes through checks while it is being made and again before it leaves our production floor. We look at logo alignment, stitch density, print clarity, colour consistency and garment finish. For school and corporate orders, this is important because one uneven print or misplaced logo can affect the whole batch.
Items are also checked for cleanliness and correct count before packing. If an order includes multiple branches or departments, we separate and label the cartons to make collection easier. This is especially useful for businesses and schools moving stock between Mbombela and surrounding towns.
- Logo position and sizing confirmed
- Print or embroidery finish inspected
- Quantities counted against the order
- Items packed by size, name or department where needed
6. Collection or Dispatch Is Arranged Once the Order Is Ready
When your order is complete, we let you know through the contact details provided on the enquiry form. You can then arrange collection from our Riverside base in Mbombela. If you are collecting for a team, bring the order reference so we can release the correct parcels quickly.
For larger orders, we can pack items neatly for easier transport, whether you are taking them to White River, Malelane, Hazyview, Barberton or elsewhere in the Lowveld. Please check your goods when you collect them so any issues can be flagged promptly while the order is still fresh in our system.
- Collect from Riverside, Mbombela
- Bring your order reference or approval details
- Check quantities before leaving
- Raise any concerns as soon as possible
7. Aftercare for Reorders, School Runs and Staff Updates
Many of our clients return for repeat orders, extra sizes or updated staff names. Keeping the original branding on file makes future runs easier, especially for schools, growing teams and businesses with seasonal recruitment. If you need a top-up order, send the new quantities through the enquiry form and mention the previous job where possible.
We also assist with reorders when a garment style has changed or a logo needs a small refresh. In those cases, we review the old details first so the new batch stays consistent. That kind of follow-up saves time and helps keep uniforms, caps and branded gifts looking the same across different runs.
- Repeat orders are quicker when the original job is referenced
- New names or sizes can be added to existing branding sets
- Changed garment styles may need fresh approval
- School and staff reorders are handled in the same practical way
